We'll get back to you ASAP, and we'll probably ask for a photo of your dog.

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Earth Rated

Please reach out directly to our team if you have any of the following issues:&#xA0;<ul><li dir="ltr" style="text-decoration:none;">Received the wrong product</li><li dir="ltr" style="text-decoration:none;">Received a damaged product</li><li dir="ltr" style="text-decoration:none;">Did not receive your product(s)</li></ul>You can send us an email&#xA0;<a href="https://help.earthrated.com/en-US/contact" style="text-decoration:none;">through our contact form&#xA0;</a>or give us a call at +1 888 354 2818 (Monday-Friday from 9am - 5pm EST).

Please reach out directly to our team if you have any of the following issues:. Received the wrong product. Received a damaged product. Did not receive your product(s). You can send us an email through our contact form or give us a call at +1 888 354

I have an issue with my order

Orders + Shipping

What sizes do your bags come in?

How should I dispose your bags?

Which bags should I buy?

Everything you need to know about our Dispenser!

Poop Bags

Does the attractant work on cats as well?

How often should I change out my pee pad?

Pee Pads

What size do your wipes come in?

Are your wipes safe for cats?

What are your wipes made of?

What shampoo should I buy?

How do I use your No-Rinse Shampoo?

Wipes + Grooming

I need to update or cancel my order

How does the money back guarantee work?

Can I get a refund? / What is your return policy?

Guarantee + Refunds

Do you have samples?

I have a question about the health or safety of my pet

Special events, sponsorships, freebies and donations

Other

I have an issue with my orderUpdated 3 days ago