We'll get back to you ASAP, and we'll probably ask for a photo of your dog.

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Earth Rated

We stand behind the quality of our products.&#xA0;We put a great deal of care into every product we make. If ever something falls short, we want to know. Just get in touch with our team and we&apos;ll make it right.&#xA0;But the door is open even wider than that. If you ever have a question, feedback, new idea, or even a cute photo of your dog - we&apos;d love to hear from you!How to reach us:&#xA0;Send us an email at help@earthrated.com<a href="https://www.earthrated.com/pages/guarantee">Click here to access our claims form</a> and the team will be in touch with you as soon as possible!

We stand behind the quality of our products. We put a great deal of care into every product we make. If ever something falls short, we want to know. Just get in touch with our team and we'll make it right. But the door is open even wider than that. I

How does the satisfaction guarantee work?

Guarantee + Refunds

What sizes do your bags come in?

How should I dispose your bags?

Which bags should I buy?

Everything you need to know about our Dispenser!

Poop Bags

Does the attractant work on cats as well?

How often should I change out my pee pad?

Pee Pads

What size do your wipes come in?

Are your wipes safe for cats?

What are your wipes made of?

What shampoo should I buy?

How do I use your No-Rinse Shampoo?

Wipes + Grooming

I have an issue with my order

I need to update or cancel my order

Orders + Shipping

Can I get a refund? / What is your return policy?

Do you have samples?

I have a question about the health or safety of my pet

Special events, sponsorships, freebies and donations

Other

How does the satisfaction guarantee work?Updated 4 days ago