Amazon: Having an issue with your Amazon delivery?Updated 2 hours ago
We’re sorry to hear your Amazon delivery has caused some hiccups!
When you purchase Earth Rated products on Amazon, your order is shipped and delivered by Amazon. That means Amazon is best positioned to investigate delivery issues and make things right. Reporting the problem directly through Amazon also makes sure they’re aware of it and can help you get it resolved as quickly as possible.
How to report a delivery issue on Amazon
- Go to Your Orders (Amazon.com or Amazon.ca) to see your recent orders.
- Find your order and select Track Package.
- Under How was your delivery?, select Not so great.
- Choose the option that best describes your situation.
- Follow the remaining prompts to submit your report.
Good to know: If your package is late or shows as delivered but hasn’t arrived, Amazon asks that you wait 48 hours before reporting it. Packages are sometimes marked as delivered a little early, and many turn up within that window.
If your products arrived but something isn’t right with the items themselves, we’d love to hear from you. Reach out to our team and we’ll be happy to help!